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What is Training


This pages aims to provide training resources to answer your questions "The What Is ......?" .  How we will do this, is by providing information tips on how to get the best from support.  We hope this will enable the achievement of your goals with the people and support services in your life. 







  “Never doubt that a group of committed citizens can change the world. Indeed, it is the only thing that ever has.” Margaret Mead

Change in our lives is inevitable. Without change there would be no life as inertia sets in and stagnation results. Without change there would be no growth! Without change our communities would not flourish!



                              what does good support look like??           by  David swift ( swiftgroup )

This is a grand question of what does good support look like? Which was really what got here today. Firstly, myself and Karen Swift over there, we were both brought up in families that had expectations about our lives, and expectations around how we live our lives. And so we had all that energy going into our adult life and into our marriage of what a good life might look like. And this, you know, has manifested into many wonderful adventures and many stories I could talk.

 One of the more curious stories I want to bring up is a story that when we first had support workers in our lives, for me it was the turning point. I asked the support worker to go to the fridge and chuck us a Coke. Of course we were living in a flat at the time, and chuck us a Coke. Okay. So she chucked me the Coke from the fridge. A two litre bottle of Coke, flying across a kitchen that was no more than two metres wide. And at this point, I have suddenly realised, "Mmm, needed to put that in a slightly different way. Needed to improve my instruction giving maybe." Not myself, of course, it was the Coke bottle. And this led me to, hang on, there's more stuff here than meets the eye.... It actually led me to a really interested in communication in being in the consumer role and in other work roles that I've had.

Lesson: goal and goals setting

Does everybody enjoy planning? Particularly in needing services? You have got to crack that nut.

Make it a process that's fun. We have an interesting plan that goes to quality.

 I have a background in quality assurance, which ...  our goals are

  • "TO" have the support to take advantage of opportunities as they arise.  And how we do this is we wrote the first part in link, then support the opportunities to arise first, and then my quality experience came in which was put TO, in front of it because your goals are always future orientated;
  • Going into our futures, goals aren't always set by your situation at the moment and what you can envisage, what things might be like in five years' time. 
  • Setting of goals, we are continuing to set goals as we go, informed by our situation, because goals are informed by what you know now of what you need and how best you can communicate that need, and so forth. And that's an ongoing process.


 Lessons: being in a support relationship

life has given me those opportunities to actually learn those lessons, learn what it takes to effectively communicate what you need, right. Because I don't know about you but I don't know always what I need at the time. So I need to have that conversation about what it is I actually need, And as husbands and wives talk, and we often have a conversation that is about the support and this is an important conversation I think to have, that we actually look at our workers and what's going on.
leads to do we need to talk to one of the workers, or decide to have a team meeting and so forth. Making those sorts of decisions that we control, we have that power to call a meeting around a certain issue with our service provider. And in those meetings and all in one relationships, what I've tried to insist on is a work with an attitude, which I picked up from university, it is actually the principle of community work, that  we work with people, and in that relationship, it is a respectful relationship.  Respects what I like about it is you respect what people bring, their knowledge and skills and so forth. And I tried to do that, emulate that with my workers and build that and vice versa, I expect that of them. I don't need a lot of personal care, I need organising. Of course, that could just be a being a husband. We need organising. I sometimes do need things carried for me across rooms. I need - recently, and for some years, I struggled with washing my car, I tried a number of combinations of how do I get this task done. Pay for it, that's expensive. Take it to family and friends. That works, and dad, who is here, loves to wash my car. So that worked for some time. But dad is getting old, so I need to recognise, no, need some sort of support around this.
 I do it with support. So the arrangement at the moment seems to be I will do the wheels and the inside of the car, and then my support workers do the top section of the car and the back end. And it is an active - a very active physical type of job. So they really like that. So everyone seems to get something out of it, which I think is important, that, you know, it is fun and you are doing something together.

Lesson: when thing are going bad what that look like ? When it feel like Im  live in a bus station.


At times it hasn't always worked. And in those times it feels like I am living in a bus station with support workers coming in and coming out, and there is seat taken by anyone .

  • There has been times where I just say, well, I can't tell you where that is or that T-shirt is because no-one told me where they put it last.
  • communication. If the communication was kept up, when we have a good support team, that's a solid support team that is effectively communicating, then it all works. Am I repeating myself on the communication? 

 Lesson: Random observers and how they improve and safeguard 

 Random observer of the things that are going on in our house is actually seeing that. We've taken up at times the opportunity to have people stay with us, and what we've got done that opportunity too is actually over weeks, over a few weeks we had one person stay in the house and we actually asked them towards the end of their stay, get them involved in conversation about support and what they see. 

One of the thoughts that came out in that conversation was - and this was some time ago - was your support is not aware it is working in a team environment, so we actually raised that at our next meeting and we actually played team building games to get them aware that they weren't actually - they were part of a team even though they might be the only individual in the house, team building, and I would just like to close on that point.  And thank you very much.

Advocacy and NDIS

 Now you may have seen some community action pictures floating around on sites like Facebook, Twitter and Instagram with companies advertising the hashtag #standbyme.  

 The NDIS scheme has been built on the foundation of ‘choice;

  • Choice to pick your provider
  • Choice to pick your support workers
  • Choice as to how your funding is spent
  • Choice to live the life you wish to lead

But what choice will there be for those without a voice?

 Advocacy is where a person chooses to write, speak out, or act on the interest of people who are vulnerable. In a way we all should be each other’s . Advocate paying attention to a persons situation and aim to influence both individual and whole system to better met the need of vulnerable people.  Advocates spend a lot of time getting to know you as a person your need, your interests, you story. They speak and write to local and national community and political leaders. to influence the system to bring about the changes you need to address, your needs or interest, they are accountable to you so they should report to you in ways that you understand.

 What is independent disability advocacy and what are its benefits? Independent advocacy enables people with a disability to

 • enjoy the same rights as other people in you community.

• have choices about decisions that affect their lives

 • pursue their goals and live independent lives

 • participate fully in their communities

 • address discrimination and barriers they face in everyday life

 • negotiate appropriate and equitable access to service delivery in government departments such as housing, health, transport, guardianship and many more settings

 On NDIS a number of advocacy groups now provide a service of supporting people to undertake reviews of their NDIS plan and advocate for them in the appeals process.


SUMMARY : People with a disability currently have very little choice about where they live and with whom they live. This is not compliant with Article 19 (a) of the Convention on the Rights of Persons with Disability (CRPD), which is alegal obligation of all governments to implement with the Queensland Disability Services Act. The only option offered to the majority of people is to live in group homes with 3 or 4 other people with a disability or in larger residential facilities.

The latest Australian Bureau of Statistics (ABS) figures show that 18% of Queensland’s population of 4.5m has a disability (approximately 835,000 people). Of these 4% live in supported or cared accommodation. Is this where people with a disability would choose to live? Community Safeguards Coalition (CSC) has undertaken a Survey to determine where people with a disability would prefer to live if given the choice. We also asked what they would choose to purchase if they had control over their funding.

The results of the Survey show that, significantly, the majority of people with a disability prefer to live in a home of their own (approx 66%). The next preferred option is to live in the family home in an independent unit. This is followed by living in a group home with 3 or 4 other people with a disability (10%). The least preferred option is living in a large residential facility.